Refund Policy

Our Commitment

At Fur Legend, we want you to love your pet's portrait. If you're not satisfied with your experience, we're here to help. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our AI-powered pet portrait generation service.

Fur Legend is a digital-only service. All products are downloadable AI-generated images. No physical products are produced, shipped, or delivered.

Eligible Refunds

You may be eligible for a full refund in the following cases:

• The portrait generation failed or produced a system error that prevented delivery of your images
• The final images were significantly corrupted, distorted, or otherwise unrecognizable as the intended output
• You were charged for a transaction but never received your generated portraits
• A duplicate charge was processed for the same order

Non-Refundable Situations

Refunds are generally not provided in the following circumstances:

• You are dissatisfied with the artistic style, aesthetic, or creative outcome of the generated portrait
• The portrait does not match your personal expectations based on the chosen style or preset
• Poor quality results due to low-resolution, blurry, poorly lit, or otherwise unclear source photos uploaded by you
• You changed your mind after the portraits were successfully generated and delivered
• You failed to download your images within the designated availability window (if applicable)

Please Note: Because AI-generated images are produced instantly through computational resources, each generation incurs a cost regardless of subjective satisfaction with the result. We encourage users to review sample outputs and style previews before purchasing.

How to Request a Refund

To request a refund, please contact our support team within 7 days of your purchase date by emailing support@saastix.com. Please include the following information in your request:

• Your order ID or transaction reference number
• A clear description of the issue you experienced
• Screenshots or other supporting evidence, if applicable

Refund Processing

Once we receive your refund request, our team will review the details and respond within 1–2 business days with a determination.

Approved refunds will be processed within 5–10 business days and returned to the original payment method used at the time of purchase. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

If your refund request is denied, we will provide a clear explanation and, where possible, offer alternative resolutions such as a complimentary re-generation of your portrait.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue through our support team may result in the suspension of your account and loss of access to previously generated content.

Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this document. Your continued use of Fur Legend after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us: